Terms and Conditions

Last Updated: March 2026

Welcome to the website of Hawi Travels. By accessing our website and booking our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking or using our services.

1. Introduction

These Terms and Conditions govern your use of our website and all travel services provided by Hawi Travels, including but not limited to safari packages, holiday packages, flight bookings, hotel reservations, visa assistance, and transport arrangements.

By making a booking with Hawi Travels, you acknowledge that you have read, understood, and agreed to these terms.

2. Booking and Reservations

All bookings are subject to availability and confirmation.

To secure a booking, clients may be required to make a deposit or full payment depending on the package or service selected. A booking confirmation will only be issued once payment has been received and processed.

Hawi Travels reserves the right to decline any booking at its discretion.

3. Payments

Payments for travel packages and services must be made through approved payment methods communicated by Hawi Travels.

Payment schedules may vary depending on the nature of the booking. For most travel packages:

• A deposit may be required to secure the booking.

• Full payment must be completed before the travel date unless otherwise agreed.

Failure to complete payment within the required timeline may result in cancellation of the booking.

4. Cancellations and Refunds

Cancellation policies depend on the type of service or travel package booked.

If a client cancels a confirmed booking:

• Cancellation fees may apply.

• Refunds may be partial or unavailable depending on supplier policies such as airlines, hotels, or tour operators.

Hawi Travels will communicate any applicable cancellation charges before processing the cancellation.

Refund processing times may vary depending on third-party providers.

5. Changes to Bookings

Requests to modify bookings must be submitted as early as possible.

Changes such as travel dates, accommodation upgrades, or passenger details may incur additional charges depending on airline, hotel, or supplier policies.

Hawi Travels will make reasonable efforts to accommodate changes but cannot guarantee availability.

6. Travel Documentation

Travelers are responsible for ensuring they possess valid travel documents including:

• Passports

• Visas

• Identification documents

• Vaccination certificates (if required)

While Hawi Travels may assist with visa guidance, the final responsibility for obtaining valid documentation lies with the traveler.

Hawi Travels is not liable for denied boarding, entry refusal, or travel disruptions caused by missing or incorrect documentation.

7. Travel Insurance

Clients are strongly advised to obtain comprehensive travel insurance covering:

• Trip cancellations

• Medical emergencies

• Loss of baggage

• Travel delays

Hawi Travels shall not be responsible for any losses that could have been covered by travel insurance.

8. Liability

Hawi Travels acts as an intermediary between travelers and service providers such as airlines, hotels, transport companies, and tour operators.

While we carefully select reputable partners, we are not responsible for:

• Delays or cancellations by airlines

• Acts of nature

• Political unrest

• Loss, injury, or damage during travel

However, we will make reasonable efforts to assist clients in resolving issues when they arise.

9. Pricing and Availability

All prices displayed on our website or marketing materials are subject to change without prior notice due to factors such as:

• Currency fluctuations

• Supplier price changes

• Seasonal demand

• Government taxes and park fees

Confirmed bookings will retain the agreed price unless external supplier adjustments occur.

10. Website Use

By using our website, you agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems

• Copy or reproduce website content without permission

All content on this website is the intellectual property of Hawi Travels unless otherwise stated.

11. Privacy

Personal information collected through bookings or inquiries will be handled in accordance with our Privacy Policy and used only for travel arrangements, communication, and service improvement.

We do not sell or share client data with unauthorized third parties.

12. Force Majeure

Hawi Travels shall not be held liable for failure or delay in fulfilling obligations due to events beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Pandemics

• Airline strikes

• Political instability

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Kenya.

Any disputes arising from these terms shall be resolved through the appropriate legal channels within Kenya.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Hawi Travels
📞 Phone / WhatsApp: +254 728 005 555
📧 Email: bookings@hawitravels.com
🌍 Website: www.hawitravels.com